Refund Policy

This Refund Policy explains how deposits, payments, and refunds work for projects and services delivered by Growth Nexus. By engaging us for a project or purchasing a service, you agree to the terms below.

Because our work is custom and delivered as a service, refunds are handled on a fair, milestone-based basis rather than a blanket money-back guarantee. Our goal is always a result you're happy with — this policy simply sets clear expectations for both sides.

Most projects begin with an upfront deposit, with the balance paid against agreed milestones or on completion. The specific payment schedule is confirmed in writing in your quote or proposal before any work starts.

• Deposits reserve your slot in our schedule and cover the discovery, planning, and initial work for your project.
• Deposits are non-refundable once project work (research, design, or development) has begun.
• Milestone payments are due as each stage is delivered and approved.
• All prices are quoted and paid in the currency stated on your invoice.

We want every client to feel the engagement was fair. You may be eligible for a partial or full refund in the following situations:

• You cancel before any work has started — your deposit is refundable, minus any payment-processing fees already incurred.
• We are unable to start or deliver your project for reasons on our side, and no usable work has been handed over.
• A milestone has been paid for but not delivered, and we cannot deliver it — that milestone's payment is refundable.

Certain costs and stages cannot be refunded once incurred or delivered:

• Work already completed and delivered to you (designs, code, plugins, deployed sites, or other deliverables).
• Third-party costs we've paid on your behalf — hosting, domains, paid plugins, APIs, licenses, or subscriptions.
• Completed and approved milestones.
• Projects cancelled by you partway through — work delivered up to the cancellation point remains payable.
• Change-of-mind requests after a deliverable has been accepted.

If you're not satisfied with a deliverable, our first step is always to make it right. Each project includes a defined number of revision rounds, and we'll work with you to resolve issues within the agreed scope before any refund is considered. Most concerns are solved quickly through revisions rather than cancellation.

To request a refund, email us at info@growthnexus.agency with your name, project details, and the reason for the request. We review every request individually and respond within one business day. Approved refunds are issued to your original payment method (or an agreed alternative) within 7–14 business days, depending on the provider.

If you have a concern about a payment, please contact us first — we'll always try to resolve it directly and fairly. Filing a chargeback without contacting us may pause active work on your project until the matter is resolved. We keep clear records of scope, approvals, and deliverables for every engagement so disputes can be settled quickly.

For any refund question or request, email us at info@growthnexus.agency with the subject line “Refund Request”. We respond to all refund requests within one business day and aim to resolve them fairly and promptly.

We may update this Refund Policy from time to time as our services or requirements change. The “Last updated” date at the top of this page always reflects the current version. The policy in effect at the time you engaged us applies to your project.